Creating Your First Article



Help articles are the core of your support center. Here's how to create one.

Step 1: Navigate to Articles



Go to Admin → Knowledge Base → Articles and click + New Article.

Step 2: Fill In the Details



  • •Title — clear and specific (e.g., "How to Reset Your Password")
  • •Category — select the relevant category
  • •Slug — auto-generated from title, but you can customize it


    • Step 3: Write the Content



    Use the markdown editor to write your article:

  • •## for main headings
  • •### for sub-sections
  • •1. 2. 3. for numbered steps
  • •- bullets for lists
  • •code for technical terms
  • •link text for links


    • Step 4: Add a Preview



    Write a 1-line summary. This appears in search results and the help center listing.

    Step 5: Publish



    Click Save. The article is immediately available in:

  • •Your public help center
  • •Widget search results
  • •AI auto-response matching


    • Writing Tips



  • •One article = one topic
  • •Start with the most common customer question
  • •Use screenshots for visual steps
  • •Keep paragraphs short (2-3 sentences)
  • •End with a "Still need help?" link to your ticket form