Suhep Documentation
Set up the core support workspace, then request reviewed rollout for advanced channels.
Getting Started
Follow these steps to set up the core Suhep workspace. Advanced channels and integrations should be reviewed before activation.
Create your Suhep account
Sign up at suhep.com/auth/signup. No credit card required. Your free account includes 1 agent, 100 tickets/month, inbox basics, limited AI responses, and a 50-article knowledge base. Upgrade to Starter or higher when you need live chat.
Add the chat widget to your website
Copy your unique widget code from Dashboard → Settings → Widget Code. Paste it just before the </body> tag on your website.
<script>
window.Suhep = { siteId: 'YOUR_SITE_ID' };
(function(d,s,id){
var js,fjs=d.getElementsByTagName(s)[0];
if(d.getElementById(id)){return;}
js=d.createElement(s);js.id=id;
js.src='https://suhep.com/widget.js';
fjs.parentNode.insertBefore(js,fjs);
}(document,'script','suhep-widget'));
</script>Build your knowledge base
Go to Dashboard → Knowledge Base → New Article. Write answers to your most common questions. The AI uses these to answer supported questions and route low-confidence cases.
Connect your email inbox
Go to Dashboard → Settings → Email. Set up a support@ email forwarding rule to connect your existing inbox, or use our built-in email.
Request WhatsApp setup review
For WhatsApp, request setup review from the dashboard or support team. Activation depends on sender access, compliance, and workspace readiness.