Frequently Asked Questions
Everything you need to know about Suhep.
Suhep is an AI-powered customer support platform that combines ticketing, live chat, email workflows, a knowledge base, and AI-assisted resolution in one product. It is designed for growing businesses that want practical support automation at an affordable price.
Yes. Our Free plan includes 1 agent seat, 100 tickets/month, email support workflow access, and a 50-article knowledge base — no credit card required and no time limit. Upgrade to Starter, Pro, or Business when you need live chat, more capacity, or guided channel rollout.
Suhep AI is trained on your knowledge base articles and website content. When a customer sends a message, the AI finds the best matching answer and responds instantly. For complex issues it can't handle, it routes to the right human agent with full context. No extra setup or AI subscription needed.
Email and Live Chat are the core supported channels. WhatsApp and Instagram are handled through guided setup/review on eligible paid plans, because sender access, compliance, and workspace readiness need to be confirmed before activation.
Yes. Migration assistance is available on Pro and Business plans. The team can review your source tool, plan the move, and help migrate support content and operational records that are safe and practical to import. Contact sales@suhep.com to get started.
Suhep is operated by Hostao LLC and is designed with privacy and data-processing obligations in mind. Business customers can request a Data Processing Agreement (DPA) and review the Privacy Policy for details.
Customer data is stored on Suhep’s managed application infrastructure with encryption in transit and access controls. Business customers can request region, retention, and processing details during onboarding.
Suhep is priced per plan instead of per agent seat. Free: ₹0 forever. Pro: ₹999/month for 5 agents. Business: ₹2,499/month for 15 agents. Annual billing saves 20%. Channel usage, sender approval, or custom rollout needs are reviewed during activation where relevant.
Yes. Pro and above plans include custom domain support after setup and DNS verification for eligible help center or widget paths.
You can reach us at support@suhep.com, via the live chat on this website, or by submitting a ticket at /tickets. We respond within 24 hours on all plans.